Frequently Asked Questions (FAQ)

1. Do you grow your own flowers?
Yes, we take great pride in growing as much of our own floral product as possible. Our team works hard to cultivate a variety of fresh flowers to create beautiful, seasonal arrangements. However, to meet the needs of our clients, we also source certain florals locally whenever possible and internationally to ensure we can offer a full range of flowers for all occasions.

2. Do you offer custom floral arrangements?
Absolutely! We specialize in creating custom floral designs tailored to your unique needs, whether for weddings, corporate events, or daily deliveries. Our team works closely with you to bring your vision to life.

3. Are your florists qualified?
Yes! We employ a team of qualified, experienced florists who are passionate about their craft. Our florists hold a Certificate III in Floristry and bring a wealth of expertise in floral design. We take pride in the skill and care our team puts into every arrangement to ensure the highest quality service.

4. How can I place an order?
You can place an order easily through our online order form on our website. Simply fill out the form with your details, select your desired flowers or arrangement, and choose your delivery or pickup preferences an make sure you enter the correct postcode to get the delivery options. If you have a custom request or need assistance, feel free to contact us directly.

5. What should I know about shipping?
When placing an order for delivery, please ensure that you enter the correct postcode then select the correct shipping option for your needs. Shipping fees vary based on the delivery location. If you're unsure which option to choose, don’t hesitate to reach out to us, and we’ll be happy to assist you in making the right selection.

6. Do you offer same-day delivery?
Yes, we do offer same-day delivery for orders placed weekdays before 1pm and Saturdays for orders placed before 11am, depending on availability.

7. Can I order flowers for a wedding or corporate event?
Yes, we specialize in weddings and corporate work! Whether you're planning a small, intimate ceremony or a large corporate event, we’ll work with you to design arrangements that perfectly match your style and vision. Please reach out to us in advance so we can discuss your event in detail and ensure we have everything you need.

8. What if I need to cancel or change my order?
We understand that plans can change. If you need to cancel or make changes to your order, please contact us as soon as possible. We do our best to accommodate changes, but please note that certain orders, especially custom or event-specific ones, may have a cancellation policy.

9. Do you offer subscriptions or regular deliveries?
Yes, we offer subscription services for regular deliveries, perfect for businesses, offices, or personal use. You can select the frequency and types of flowers you’d like to receive, and we’ll take care of the rest.

10. Can I add a personal note with my floral gift?
Yes! When placing an order, you’ll have the option to add a message to accompany your floral arrangement. We’d love to help you send a special message along with your flowers.