Our Freshness & Quality Policy

At Pikt, we take pride in using the highest-quality, fresh-cut flowers. Because floral arrangements are perishable, custom-made, and subject to natural variations, we do not offer cash or credit card refunds.

Please review our guidelines for quality concerns and deliveries below.

1. Quality Concerns & Replacement Policy

• Assessment Window: Any concerns regarding flower freshness or quality must be reported within 12 hours of receiving your florals.

• Photo Verification: You must provide clear digital photographs of the entire arrangement and close-ups of the specific issue. Please send these to piktflowers@gmail.com

• Physical Inspection: We reserve the right to request the physical return of the original arrangement so our design team can inspect the product.

• Resolution: If an issue is verified by our team, we will happily provide a replacement arrangement of equal value. No upfront or monetary refunds will be issued under any circumstances.

2. Order Cancellations

• Standard Orders: Cancellations must be made at least 24 hours prior to the scheduled delivery or pickup date to receive a store credit. No monetary refunds are given for cancelled orders.

• Same-Day Orders: Orders placed for same-day delivery or pickup are final sale. They cannot be changed, cancelled, or credited once placed.

3. Delivery Rules

• Wrong Address: If an incorrect delivery address is provided, a redelivery fee will apply to reroute the order.

• Unattended Deliveries: If the recipient is not home, flowers will only be left if a safe, weather-protected spot is available. We are not responsible for product degradation due to weather, neglect, or theft after delivery.